Frequently Asked Questions
SSUNSU is a beauty brand that aims to bring the hottest, most advanced products from Korea to the world. We believe that Korea is leading the world in its understanding of beauty both inside and out, and SSUNSU aims to share that with the rest of the world.
Our products contain a variety of high-quality and safe ingredients that are tailored to specific skin concerns. Check out the individual product listings for more information on each product's ingredients and recommended daily usage guidelines.
The usage instructions for SSUNSU products will vary across our product range. Most of our products will have usage guidelines printed on the packaging, and all will have it on the individual product page on our website. It's important to follow the instructions carefully to get the best results.
SSUNSU products are available for purchase on our website. On top of that, our team frequents pop-up spaces around Singapore. Follow us on social media, or subscribe to our newsletter to be the first to know when we have a booth!
Orders will be processed and shipped out within 2-3 working days. For domestic orders (within Singapore), delivery will be completed within 1-2 working days after the order has been shipped out. For overseas order (out of Singapore), delivery will be completed within 5-14 days after the order has been shipped out. However, the delivery time may vary depending on the country and region.
Yes! SSUNSU offers international shipping worldwide. Shipping rates and delivery times will vary depending on your location.
However, note that due to shipping restrictions, some liquid-based products may have limitations on shipping internationally. Our customer service team will assess each case on an individual basis and will personally reach out to you to work out a favorable arrangement should there be an issue with shipment to your region.
The timeline for seeing results will vary depending on the product and your unique skin concerns. Some products may provide immediate results, while others may take several weeks or months to show improvement. Be patient and consistent with your skincare routine to see the best results. Do not hesitate to reach out to us if you have any concerns which we have not been adequately able to address. You can reach us on WhatsApp at +65 8138 5929 (WhatsApp Web).
If you have a reaction to a product, stop using it immediately and consult with a healthcare professional or dermatologist. Our customer service team is also available to assist you with any questions or concerns you may have - reach us on WhatsApp at +65 8138 5929 (WhatsApp Web)
Yes, we have a return policy that allows customers to return products within a certain timeframe if they are not satisfied. More details can be found on our Returns & Exchanges page (Link).
Do not hesitate to contact our customer service team for any clarifications. Reach us on WhatsApp at +65 8138 5929 (WhatsApp Web).
For any inquiries, feel free to reach us on WhatsApp at +65 8138 5929 (WhatsApp Web). Alternatively, you can message us on our social media channels that can be found in the link below:
We will do our best to assist you with your inquiries as soon as possible!