Frequently Asked Questions
What kind of ingredients does SSUNSU use in its products?
Our products contain a variety of high-quality and safe ingredients that are tailored to specific skin concerns. We blend complementary traditional ingredients with functional research-backed ingredients for effective results. Check out the ingredients list in each product's page for more detailed information.
How should I use SSUNSU products?
The usage instructions will vary depending on the product. Most products will have directions for use printed on the packaging or on the product page on our website. Follow the instructions carefully to get the best results.
Where can I buy SSUNSU products?
SSUNSU products are available for purchase on our website. On top of that, our team frequents pop-up spaces around Singapore. Follow us on social media, or subscribe to our newsletter to be the first to know when we have a booth!
How long will it take for me to receive my order?
Orders will be processed and shipped out within 2-3 working days. For domestic orders (within Singapore), delivery will be completed within 1-2 working days after the order has been shipped out. For overseas order (out of Singapore), delivery will be completed within 5-14 days after the order has been shipped out. However, the delivery time may vary depending on the country and region.
Does SSUNSU offer international shipping?
Yes! SSUNSU offers international shipping worldwide. Shipping rates and delivery times will vary depending on your location.
However, note that due to shipping restrictions, some liquid-based products may have limitations on shipping internationally. Our customer service team will assess each case on an individual basis and will personally reach out to you to work out a favorable arrangement should there be an issue with shipment to your region.
How long will it take to see results from using your products?
The timeline for seeing results will vary depending on the product and your unique skin concerns. Some products may provide immediate results, while others may take several weeks or months to show improvement. Be patient and consistent with your skincare routine to see the best results. Do not hesitate to reach out to us if you have any concerns which we have not been adequately able to address. You can reach us on WhatsApp at +65 8138 5929 (WhatsApp Web).
What should I do if I have a reaction to one of your products?
If you have a reaction to a product, stop using it immediately and consult with a healthcare professional or dermatologist. Our customer service team is also available to assist you with any collapsible_rows or concerns you may have - reach us on WhatsApp at +65 8138 5929 (WhatsApp Web)
Can I return a product if I'm not satisfied with it?
Yes, we have a return policy that allows customers to return products within a certain timeframe if they are not satisfied. More details can be found on our Returns & Exchanges page (Link).
Do not hesitate to contact our customer service team for any clarifications. Reach us on WhatsApp at +65 8138 5929 (WhatsApp Web).
I have more questions, where can I get them answered?
For any inquiries, feel free to reach us on WhatsApp at +65 8138 5929 (WhatsApp Web). Alternatively, you can message us on our social media channels that can be found in the link below:
We will do our best to assist you with your inquiries as soon as possible!